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FAQs
Common questions about Syncio
43 articles in this collection
Written by
Rayman
and
Claudia
Syncing & Mapping Products
Can I sync Shopify Metafields?
Information about Syncing Metafields
Written by
Rayman
Updated over a week ago
How long does it take to adjust inventory on the Source store after a sale?
Inventory adjustment timing
Written by
Claudia
Updated over a week ago
When does inventory update?
Triggering inventory updates
Written by
Claudia
Updated over a week ago
I am trying to sync products but it keeps failing or showing "Attention". What should i do?
Resolving a failed sync
Written by
Claudia
Updated over a week ago
Why is my inventory number incorrect?
Reasons your inventory may not match
Written by
Claudia
Updated over a week ago
Will I get an email notification for syncing existing products with the Bulk Mapper?
Email notifications and bulk mapping
Written by
Claudia
Updated over a week ago
What should I do if my variants are not matching between my Source and Destination store?
Mismatched product variants
Written by
Claudia
Updated over a week ago
I don't want to sync all the variants from my Source store. What can I do?
Removing a variant
Written by
Claudia
Updated over a week ago
What is copied over when I first sync a product from my Source to my Destination store?
Attributes and settings for first sync
Written by
Claudia
Updated over a week ago
How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?
Syncing product attributes
Written by
Claudia
Updated over a week ago
I already have the Source store products in my Destination store, do I still need to sync?
Map vs Sync
Written by
Claudia
Updated over a week ago
Can I have new products sync automatically?
Continuous product sync
Written by
Claudia
Updated over a week ago
Can I hide some of my products that I do not want synced to a Destination store?
Prevent products from being available to Destination store
Written by
Claudia
Updated over a week ago
Do refunds update inventory?
Refunds and Restocking
Written by
Claudia
Updated over a week ago
Setup
Can I change my store from a source store to a destination store?
Switching your store type
Written by
Claudia
Updated over a week ago
I chose the wrong store type
What to do if you chose the wrong store type.
Written by
Claudia
Updated over a week ago
Does it matter which store is the Source Store vs. Destination Store?
Assigning your Source store
Written by
Claudia
Updated over a week ago
Will Syncio work with my POS?
POS, Local Pickup, and Syncio
Written by
Claudia
Updated over a week ago
How many stores can I sync?
Connecting Source and Destination stores
Written by
Claudia
Updated over a week ago
Does the source have to download the app or can we integrate with an API key?
Who needs the app?
Written by
Claudia
Updated over a week ago
Is there anything I can do to increase my API call limit?
Shopify API call limit
Written by
Claudia
Updated over a week ago
What is Syncio Plus?
Shopify API call limit and Syncio
Written by
Claudia
Updated over a week ago
Can a store be both a source and destination?
Source & Destination
Written by
Claudia
Updated over a week ago
How does Syncio work when I have multiple inventory locations?
Multiple Inventory locations
Written by
Claudia
Updated over a week ago
Does Syncio support Local Pickup?
Syncio x Local PIckup
Written by
Claudia
Updated over a week ago
Is My Store a Source or Destination Store?
Selecting store type
Written by
Claudia
Updated over a week ago
Am I a Source or a Destination store?
Definition of Source and Destination store
Written by
Claudia
Updated over a week ago
Order Forwarding
What does a pushed order look like?
Source store view on pushed orders
Written by
Claudia
Updated over a week ago
Returns
What happens when an order is returned/restocked
Written by
Claudia
Updated over a week ago
I am a Source store, how do I get paid when I receive an order from a Destination store?
Invoicing and payments for orders
Written by
Claudia
Updated over a week ago
Why is there an "add shipping cost" field when i push orders?
Shipping cost and order forwarding
Written by
Claudia
Updated over a week ago
What happens to my order if some items are synced with Syncio and some are not?
Orders with synced and unsynced products
Written by
Claudia
Updated over a week ago
When I push an order to a Source store, does the payment I already captured get pushed over as well?
Order Forwarding and payments
Written by
Claudia
Updated over a week ago
When an order is placed but the customer has not fully paid yet (pending payment status), will my inventory automatically be updated?
Pending orders
Written by
Claudia
Updated over a week ago
How can a Destination store pay a Source store for orders they are fulfilling?
Invoicing and payments
Written by
Claudia
Updated over a week ago
Platforms
When will the Orders Add-On option in Syncio for Wordpress stores will be available?
Wordpress features
Written by
Claudia
Updated over a week ago
Does Syncio work with any other Platform besides Shopify?
WooCommerce, Squarespace, Wix
Written by
Claudia
Updated over a week ago
Planned Features
Contact & Support
Have an issue or question about the app? Here's how to contact us and some tips for common issues.
Written by
Claudia
Updated over a week ago
Can I sync my Collection?
Tags and syncing collections
Written by
Claudia
Updated over a week ago
Do you have a marketplace where I can connect with Source / Destination stores?
Finding source stores
Written by
Claudia
Updated over a week ago
Admin & Billing
Can I pause my subscription?
Cancelling and pausing Syncio
Written by
Claudia
Updated over a week ago
Who pays for the subscription?
Pricing for Source and Destination stores
Written by
Claudia
Updated over a week ago
How do I contact the Syncio team?
Get in touch with the team
Written by
Claudia
Updated over a week ago