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FAQs
FAQs
Common questions about Syncio
Syncing & Mapping Products
Can I sync Shopify Metafields?
How long does it take to adjust inventory on the Source store after a sale?
When does inventory update?
I am trying to sync products but it keeps failing or showing "Attention". What should i do?
Why is my inventory number incorrect?
Will I get an email notification for syncing existing products with the Bulk Mapper?
What should I do if my variants are not matching between my Source and Destination store?
I don't want to sync all the variants from my Source store. What can I do?
What is copied over when I first sync a product from my Source to my Destination store?
How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?
I already have the Source store products in my Destination store, do I still need to sync?
Can I have new products sync automatically?
Can I hide some of my products that I do not want synced to a Destination store?
Do refunds update inventory?
Setup
Can I change my store from a source store to a destination store?
I chose the wrong store type
Does it matter which store is the Source Store vs. Destination Store?
Will Syncio work with my POS?
How many stores can I sync?
Does the source have to download the app or can we integrate with an API key?
Is there anything I can do to increase my API call limit?
What is Syncio Plus?
Can a store be both a source and destination?
How does Syncio work when I have multiple inventory locations?
Does Syncio support Local Pickup?
Is My Store a Source or Destination Store?
Am I a Source or a Destination store?
Order Forwarding
What does a pushed order look like?
Returns
I am a Source store, how do I get paid when I receive an order from a Destination store?
Why is there an "add shipping cost" field when i push orders?
What happens to my order if some items are synced with Syncio and some are not?
When I push an order to a Source store, does the payment I already captured get pushed over as well?
When an order is placed but the customer has not fully paid yet (pending payment status), will my inventory automatically be updated?
How can a Destination store pay a Source store for orders they are fulfilling?
Platforms
When will the Orders Add-On option in Syncio for Wordpress stores will be available?
Does Syncio work with any other Platform besides Shopify and WooCommerce?
Planned Features
Contact & Support
Can I sync my Collection?
Do you have a marketplace where I can connect with Source / Destination stores?
Admin & Billing
Can I pause my subscription?
Who pays for the subscription?
How do I contact the Syncio team?
