FAQs

Can I sync Shopify Metafields?

Information about Syncing Metafields

Written by Rayman
Updated over a week ago

How long does it take to adjust inventory on the Source store after a sale?

Inventory adjustment timing

Written by Claudia
Updated over a week ago

When does inventory update?

Triggering inventory updates

Written by Claudia
Updated over a week ago

I am trying to sync products but it keeps failing or showing "Attention". What should i do?

Resolving a failed sync

Written by Claudia
Updated over a week ago

Why is my inventory number incorrect?

Reasons your inventory may not match

Written by Claudia
Updated over a week ago

Will I get an email notification for syncing existing products with the Bulk Mapper?

Email notifications and bulk mapping

Written by Claudia
Updated over a week ago

What should I do if my variants are not matching between my Source and Destination store?

Mismatched product variants

Written by Claudia
Updated over a week ago

I don't want to sync all the variants from my Source store. What can I do?

Removing a variant

Written by Claudia
Updated over a week ago

What is copied over when I first sync a product from my Source to my Destination store?

Attributes and settings for first sync

Written by Claudia
Updated over a week ago

How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?

Syncing product attributes

Written by Claudia
Updated over a week ago

I already have the Source store products in my Destination store, do I still need to sync?

Map vs Sync

Written by Claudia
Updated over a week ago

Can I have new products sync automatically?

Continuous product sync

Written by Claudia
Updated over a week ago

Can I hide some of my products that I do not want synced to a Destination store?

Prevent products from being available to Destination store

Written by Claudia
Updated over a week ago

Do refunds update inventory?

Refunds and Restocking

Written by Claudia
Updated over a week ago

Can I change my store from a source store to a destination store?

Switching your store type

Written by Claudia
Updated over a week ago

I chose the wrong store type

What to do if you chose the wrong store type.

Written by Claudia
Updated over a week ago

Does it matter which store is the Source Store vs. Destination Store?

Assigning your Source store

Written by Claudia
Updated over a week ago

Will Syncio work with my POS?

POS, Local Pickup, and Syncio

Written by Claudia
Updated over a week ago

How many stores can I sync?

Connecting Source and Destination stores

Written by Claudia
Updated over a week ago

Does the source have to download the app or can we integrate with an API key?

Who needs the app?

Written by Claudia
Updated over a week ago

Is there anything I can do to increase my API call limit?

Shopify API call limit

Written by Claudia
Updated over a week ago

What is Syncio Plus?

Shopify API call limit and Syncio

Written by Claudia
Updated over a week ago

Can a store be both a source and destination?

Source & Destination

Written by Claudia
Updated over a week ago

How does Syncio work when I have multiple inventory locations?

Multiple Inventory locations

Written by Claudia
Updated over a week ago

Does Syncio support Local Pickup?

Syncio x Local PIckup

Written by Claudia
Updated over a week ago

Is My Store a Source or Destination Store?

Selecting store type

Written by Claudia
Updated over a week ago

Am I a Source or a Destination store?

Definition of Source and Destination store

Written by Claudia
Updated over a week ago

What does a pushed order look like?

Source store view on pushed orders

Written by Claudia
Updated over a week ago

Returns

What happens when an order is returned/restocked

Written by Claudia
Updated over a week ago

I am a Source store, how do I get paid when I receive an order from a Destination store?

Invoicing and payments for orders

Written by Claudia
Updated over a week ago

Why is there an "add shipping cost" field when i push orders?

Shipping cost and order forwarding

Written by Claudia
Updated over a week ago

What happens to my order if some items are synced with Syncio and some are not?

Orders with synced and unsynced products

Written by Claudia
Updated over a week ago

When I push an order to a Source store, does the payment I already captured get pushed over as well?

Order Forwarding and payments

Written by Claudia
Updated over a week ago

When an order is placed but the customer has not fully paid yet (pending payment status), will my inventory automatically be updated?

Pending orders

Written by Claudia
Updated over a week ago

How can a Destination store pay a Source store for orders they are fulfilling?

Invoicing and payments

Written by Claudia
Updated over a week ago

When will the Orders Add-On option in Syncio for Wordpress stores will be available?

Wordpress features

Written by Claudia
Updated over a week ago

Does Syncio work with any other Platform besides Shopify?

WooCommerce, Squarespace, Wix

Written by Claudia
Updated over a week ago

Contact & Support

Have an issue or question about the app? Here's how to contact us and some tips for common issues.

Written by Claudia
Updated over a week ago

Can I sync my Collection?

Tags and syncing collections

Written by Claudia
Updated over a week ago

Do you have a marketplace where I can connect with Source / Destination stores?

Finding source stores

Written by Claudia
Updated over a week ago

Can I pause my subscription?

Cancelling and pausing Syncio

Written by Claudia
Updated over a week ago

Who pays for the subscription?

Pricing for Source and Destination stores

Written by Claudia
Updated over a week ago

How do I contact the Syncio team?

Get in touch with the team

Written by Claudia
Updated over a week ago