FAQs

Common questions about Syncio

Rayman avatar Claudia avatar
43 articles in this collection
Written by Rayman and Claudia
Syncing & Mapping Products

Can I sync Shopify Metafields?

Information about Syncing Metafields
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Written by Rayman
Updated over a week ago

How long does it take to adjust inventory on the Source store after a sale?

Inventory adjustment timing
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Written by Claudia
Updated over a week ago

When does inventory update?

Triggering inventory updates
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Written by Claudia
Updated over a week ago

I am trying to sync products but it keeps failing or showing "Attention". What should i do?

Resolving a failed sync
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Written by Claudia
Updated over a week ago

Why is my inventory number incorrect?

Reasons your inventory may not match
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Written by Claudia
Updated over a week ago

Will I get an email notification for syncing existing products with the Bulk Mapper?

Email notifications and bulk mapping
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Written by Claudia
Updated over a week ago

What should I do if my variants are not matching between my Source and Destination store?

Mismatched product variants
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Written by Claudia
Updated over a week ago

I don't want to sync all the variants from my Source store. What can I do?

Removing a variant
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Written by Claudia
Updated over a week ago

What is copied over when I first sync a product from my Source to my Destination store?

Attributes and settings for first sync
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Written by Claudia
Updated over a week ago

How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?

Syncing product attributes
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Written by Claudia
Updated over a week ago

I already have the Source store products in my Destination store, do I still need to sync?

Map vs Sync
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Written by Claudia
Updated over a week ago

Can I have new products sync automatically?

Continuous product sync
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Written by Claudia
Updated over a week ago

Can I hide some of my products that I do not want synced to a Destination store?

Prevent products from being available to Destination store
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Written by Claudia
Updated over a week ago

Do refunds update inventory?

Refunds and Restocking
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Written by Claudia
Updated over a week ago
Setup

Can I change my store from a source store to a destination store?

Switching your store type
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Written by Claudia
Updated over a week ago

I chose the wrong store type

What to do if you chose the wrong store type.
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Written by Claudia
Updated over a week ago

Does it matter which store is the Source Store vs. Destination Store?

Assigning your Source store
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Written by Claudia
Updated over a week ago

Will Syncio work with my POS?

POS, Local Pickup, and Syncio
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Written by Claudia
Updated over a week ago

How many stores can I sync?

Connecting Source and Destination stores
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Written by Claudia
Updated over a week ago

Does the source have to download the app or can we integrate with an API key?

Who needs the app?
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Written by Claudia
Updated over a week ago

Is there anything I can do to increase my API call limit?

Shopify API call limit
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Written by Claudia
Updated over a week ago

What is Syncio Plus?

Shopify API call limit and Syncio
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Written by Claudia
Updated over a week ago

Can a store be both a source and destination?

Source & Destination
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Written by Claudia
Updated over a week ago

How does Syncio work when I have multiple inventory locations?

Multiple Inventory locations
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Written by Claudia
Updated over a week ago

Does Syncio support Local Pickup?

Syncio x Local PIckup
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Written by Claudia
Updated over a week ago

Is My Store a Source or Destination Store?

Selecting store type
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Written by Claudia
Updated over a week ago

Am I a Source or a Destination store?

Definition of Source and Destination store
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Written by Claudia
Updated over a week ago