When either store disconnects from the other one, there are two options.
1️⃣ Disconnect and KEEP
This disconnects the stores and ends the sync between related products from source to destination. As a result of this choice, the following will happen:
As KEEP was selected, no products will be removed from the Destination store
To prevent oversell, the store disconnecting may choose to set stock of synced products to zero (If you have inventory sync disabled, the stock won’t be set to zero)
We recommend verifying the stock levels of your products and speak to the disconnected store if you have any issues. Additionally set them to draft until the situation with the source store is clear
You’ll no longer see the disconnected store or their products in Syncio
Previously synced products from this store will no longer:
Receive inventory or product detail updates
Sync stock when orders are placed
Be valid for order pushing
2️⃣ Disconnect and DELETE
This disconnects the stores and ends the sync between related products from source to destination, also deleting the product on the destination store. Deleting a product is not reversible, and you'd need to reconnect to the store and import the product again to restore it. You can also achieve the same results by simply deleting any synced product via your Shopify or Woo admin.
These actions are not reversible.
If any of the stores uninstall Syncio without disconnecting first this will break the sync for all imported products.
We also recommend reaching out to your partner store to let them know as soon as you disconnect.