Dropshipping - Destination Stores

Information for Retailers who want to dropship

Claudia avatar
Written by Claudia
Updated over a week ago

Available for all integrations, with the exception of Syncio add-ons features.

Orders, Product Settings and Beta Payouts add-ons are only integrated with Shopify

If you operate a Shopify dropshipping business or a multi-brand marketplace Syncio can directly connect a supplier’s Shopify store to yours.

Having real-time inventory data gives you the freedom to sell products without the limitations and risks of holding physical stock or relying on information that is not up to date.

How Syncio can help with the Dropshipping process.

When you have connected your online store with your supplier's store using Syncio and the products that you want to sell are also synced up.

Some processes that Syncio can automate:

• Stock syncing
• Product attribute syncing via the Product Settings Add-on
• Order pushing for automated fulfilment via the Order Add-on

The syncing process is two-way for most processes but some syncs are limited to just one-way to protect the supplier's product and stock data.

See this guide for more information about How the Syncio Sync works.

Fig.1 A simplified overview of the Syncio orders workflow

Syncio is split into two apps to faciliate reliable syncing of stock and information:

Source Stores: Contains & shares the original parent products and stock data.

Destination Stores: receives product and stock data from the parent source.

What you'll need:

1) Syncio app installed onto your Shopify Account as the Destination Store.

2) Only have 1 active inventory location on your store.

Things to Look Out For:

1) Ensure that SKUs for each variant are unique and matching on your store and the source store.
2) Ensure that your supplier has assigned the correct inventory location to your store.

3) If you have existing products on your store that need to be synced up to the supplier's product. Ensure that they meet our mapping guide lines.

4) The maximum number of products that Syncio can support for a source store is 10,000.

1) Installation Guide

2) Connecting to Another Store

After installation each Syncio app is given a Syncio Key, you can either share this key with other stores so they can enter it in their Syncio app to connect.

If you were given a key from a source store. Paste the key in connect store section on the Source Store page on Syncio.

3) Syncing Products

After you have connected to a store you are now free to sync products. However depending on the situation you should take care to choose the right function:

Syncio offers two ways to sync a product:

1) Sync Products - See Guide

  1. Clones original product listing from source store

  2. Exports source product.

  3. Imports source products into the destination store.

  4. Establish ongoing sync with the copy and original products.

2) Map Existing Products (Individual and Bulk) - See Guide

  1. Scans both the Source and Destination inventories for products and variants with matching SKUs.

  2. Connects and syncs matching products.

** Use the Map Existing Products function if you want to connect two identical products on both stores. Using the Sync Products function in this scenario will create a duplicate.

5) Product Management

By default the only product attribute that Syncio syncs is inventory. This allows you the freedom customise the product attribute of a synced product to what you need.
For example you can change the price if your store operates in a different currency.

The only field that must remain untouched is the SKU field as Syncio uses a matching SKU pair to create the sync.

However if you need to keep certain fields synced up with the source store then with the optional Product Settings Add-on can offer this functionality.

For example if you have the Image Sync function turned on. Syncio will sync over new images whenever the source store updates their images.

4) What Happens When I Receive an Order Containing a Synced Product?

After a paid order containing a synced product is placed on your store, Syncio will automatically sync back the necessary stock adjustment to your supplier.

Depending on if you have the optional Order Add-on activated. There are two main methods to get that order to your supplier for fulfillment.

1) Without using Syncio (Fully Manual Process)

If you don't have the Order Add-on, you will need to communicate the order to the supplier outside of Syncio. Here are some options.

1) Take a screenshot of the order and email it to your supplier.
2) Copy the order and email it to your supplier.
3) Export the order and email it to yoru supplier.

Fulfilment updates using this method are also manual and must be communicated outside of Syncio.

2) With the Syncio Order Forwarding Add-on (Automatic or Manual)

This function allows you to send a copy of an order containing synced products back to the supplier's Shopify admin for fulfilment. There is a mode within Syncio to push synced orders automatically.

Syncio can also split orders so that your suppliers will only receive orders containing synced products related to them.

When the host store marks these 'pushed' orders as fulfilled and add tracking information. Syncio can automatically sync back the tracking ID to your original order.

Important! In order to continue receiving synced updates ensure that an active sync remains for any products in a pushed order.

5) Returning and Refunding Products

Whenever you cancel/ refund an order. Syncio can automatically adjust the stock for the supplier.

However in the event where a product has been lost or a customer doesn't need to return a product. When you refund this customer in Shopify, ensure that the Restock option is not checked. This prevents the restock on the supplier's side.

Syncio currently doesn't have any functionality to help manage a returns process (coming soon!). So you'll have to co-ordinate with your suppliers to mange a return outside of Syncio.

6) Revenue Split, Comissions, and Payouts

Syncio has a Payout feature that is meant as a recording/keeping track. You can set up comissions and generate invoices for your source stores.

Syncio does not touch payment; the payment itself doesn't get pushed to the Source store. The destination store collects payment from the customer via their Shopify store/settings.

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