FAQs

Common questions about Syncio

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Written by Barrett Summerlin
Syncing & Mapping Products

How long does it take to adjust inventory on the Source store after a sale?

Inventory adjustment timing
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When does inventory update?

Triggering inventory updates
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I am trying to sync products but it keeps failing or showing not synced. What should i do?

Resolving a failed sync
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Why is my inventory number incorrect?

Reasons your inventory may not match
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Will I get an email notification for syncing existing products with the bulk mapper?

Email notifications and bulk mapping
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What should I do if my variants are not matching between my Source and Destination store?

Mismatched product variants
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I don't want to sync all the variants from my Source store. What can i do?

Removing a variant
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What is copied over when I first sync a product from my Source to my Destination store?

Attributes and settings for first sync
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How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?

Syncing product attributes
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I already have the Source store products in my Destination store, do I still need to sync?

Map vs Sync
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Can I have new products sync automatically?

Continuous product sync
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Can I hide some of my products that I do not want synced to a Destination store?

Prevent products from being available to Destination store
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Do refunds update inventory?

Refunds and Restocking
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Can I change product prices on my destination store?

Different prices on Destination and Source store
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Setup

Can I change my store from a source store to a destination store?

Switching your store type
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Does it matter which store is the Source Store vs. Destination Store?

Assigning your Source store
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Will Syncio work with my POS?

POS, Local Pickup, and Syncio
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How many stores can I sync?

Connecting Source and Destination stores
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Does the source have to download the app or can we integrate with an API key?

Who needs the app?
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Is there anything I can do to increase my API call limit?

Shopify API call limit
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What is Syncio Plus?

Shopify API call limit and Syncio
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Can a store be both a source and destination?

Source & Destination
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How does Syncio work when I have multiple inventory locations?

Multiple Inventory locations
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Does Syncio support Local Pickup?

Syncio x Local PIckup
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Is My Store a Source or Destination Store?

Selecting store type
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Can my store be both a Destination Store and a Source Store?

Destination and Source store
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Can I switch my store from a Source to Destination?

Switching store types
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Am I a Source or a Destination store?

Definition of Source and Destination store
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