Available for all integrations
If a product shows Failed after you sync, it means it didn't sync over to your Destination store. This is common when bulk syncing a large number of products at once, and in most cases a retry resolves it.
Here's how to work through it:
1. Check that it isn't still syncing. If the product shows Syncing, the job is still running. Give it a moment and refresh the Products page if the status hasn't updated.
2. Hover over the Failed badge to see the reason. The most common cause is a duplicate or missing SKU on the Source store. It could also be related to a duplicate handle, a Shopify API error, or an unknown error.
3. Fix the cause, then sync again. For a SKU issue, make each SKU unique on the Source store, then use Sync on that product. You can retry an individual product right away.
If a product shows Warning instead of Failed, it was created but some attributes (inventory, images, or metafields) didn't fully come across. Use Resync to complete it. If it stays in Warning, use Unsync & Delete and sync it again.
When you bulk sync, Syncio sends a summary email once the job finishes. If any products end up Warning or Failed, a banner flags them at the top of the Products page even when they're not on the first page, and you can filter by Warning or Failed to find and resolve them.
For more detail on each status, see Warning and Failed Statuses when Syncing a Product. For SKU mismatches, see Repairing a Sync due to a SKU Mismatch and Missing SKU.