Skip to main content
All CollectionsPayouts (Shopify only)
Payouts Add-on - Destination store side
Payouts Add-on - Destination store side

How to generate payouts?

Claudia avatar
Written by Claudia
Updated over a week ago

Payouts is currently only available for Shopify accounts.

With the Payouts add-on, you can generate payouts to keep track of invoices and whether payment has been made to your connected stores.

Add-on Pricing and Activation

  • The Payouts add-on is $9 per month.

    • To use paid Payouts, you'll also need to have the orders add-on activated.

  • Check out our pricing page for more details.


The payout feature is meant as a recording/keeping track. Syncio does not touch payment; the payment itself doesn't get pushed to the Source store.

Getting started with Payouts

Orders that can be included in a payout

Syncio will include any type of order in the Payable Orders list for each store, as long as it was a synced product at the time of purchase.

It's up to you whether you want to include an order in a payout.

You can easily filter the orders by 'status' (fulfilled, unfulfilled, cancelled, refunded) if you only want to include certain types of orders in a payout.

Choosing store level payout settings

Before you can create a payout for a store, you will choose the settings for that store. There are two ways to choose the payout settings for a store.

Choose settings in 'Payout Settings'

  1. Click on 'Payouts' in the Syncio app

  2. Click on 'Payout Settings'

  3. Click on the store name for the store you want to add or update settings for the store

    1. Bulk update: To bulk update settings across multiple stores, select multiple stores with the checkbox list on the lefthand side and click "Set commission type and rate". This will overwrite any existing store level settings.

  4. Choose the settings and click 'Save'

Choose settings when creating a stores first payout

  1. Click on 'Payouts' in the Syncio app

  2. Click on 'View details' for the store you'd like to create a payout for

  3. Select the payable orders you would like to include in the payout

  4. Click 'create payout'

  5. Choose the settings and click 'Next'

  6. You will now be redirected to the payout, and all future payouts for this store will have these settings.

Product level payout settings

You can choose to set commission on a product level by going to Payout Settings > By Product and choosing the product based commission there.

If you set product level commissions, product level payout settings will be chosen over the store level commission you have chosen.

Payout calculation and settings

How are payouts calculated?

Payouts are calculated using the below formula:

Source store payout amount = (Base amount +/- Fees*) – Destination store commission

*Payment processing fee is a deduction, whereas shipping fees are an addition.

The Fees are optional, which you can set on a store level.

Here's an example payout where you can see the calculations in action!

Store level payout settings overview

Base Amount


The base amount figures are based on the Destination Store order.

You can decide whether the base amount includes or excludes the tax collected.

The 'Tax collected' is the line-item tax, and does not include any other type of tax (e.g. shipping).

The base amount is determined before fees are considered.

Example:

A customer places an order which costs $135 in total. This is made up of:

  • $115 order subtotal before discounts and tax

  • $10 tax

  • $15 shipping

  • $3 payment processing fee for Destination Store

Total sales (with tax) base value = $125

Total sales (without tax) base value = $115

Shipping fees (optional)

Shipping fees are the fees that a customer pays to have an item shipped to them when ordering from you as a Destination Store.

Depending on your agreement with a Source Store, you may want to add the shipping fee to the base amount.

There are three options for adding shipping fees that you can set on a Source Store level.*

  1. None: Don't automatically include a shipping fee in your payout on an order level. You can still add a shipping fee manually when creating the payout.

  2. Destination store shipping: The payout will pull the shipping fee from the Destination Store order in Shopify. If you capture tax in your shipping fees, this will be included in the shipping fee figure.

  3. Custom amount: You can choose for a custom $ amount that will be added on an order level to each payout you create for a store.

*Whichever option you choose, you can always manually update the shipping fee from within the payout in case there are one off changes you need to make.

Deduction – Payment processing fee (optional)

Payment processing fees are fees that you as a Destination Store encounter when a customer order is processed.

Depending on your agreement with a Source Store, you may want to deduct the payment processing fee from the base amount using this setting.

There are three options for deducting payment processing fee's that you can set on a Source Store level.

Flat rate ($): Set a $ amount that will be deducted on an order level on the payout.

Percentage (%): Set a % rate based on your chosen sales value, that will be deducted on an order level on the payout.

Combination ($ + %): Set a combined flat rate + percentage amount, combining the first two options on an order level.

Destination Store Commission

As a Destination Store working with a Source Store, you would have agreed to the share that you as a Destination Store get from the sales value for products you have synced from a Source Store.

There are two options for calculating your share of the sales value on a store level so that it applies to all products for a Source Store.*

Flat rate ($): Set a $ amount that will be deducted from each payout you create for the Source Store.

Percentage (%): Set a % rate based on your chosen sales value, that will be deducted from each payout you create for the Source Store.

*If you want to set the commission on a product level for a Source Store, you can do that from the 'Product Settings' section.

Create a payout for a Source Store

  1. Click on 'Payouts' in the Syncio app

  2. Select 'View details' for the store you want to create a payout for

  3. Select the payable orders you would like to include in the payout

  4. Click 'create payout'

  5. Review your payout details, which will be based on the settings you've chosen for this store, or the product level commission settings if you've chosen any.

  6. Within the payout view you can also:

    1. Adjust the shipping manually in the payout.

    2. Add another line item in the payout, this feature is useful if you need to make a manual adjustment to your payout and can be a positive or negative value.

    3. Click 'see orders invoiced' to see the list of orders included in the payout.

    4. Edit the store level settings by clicking 'Edit Settings'

  7. Create the payout either by:

    1. Clicking 'Create' if the payout has not yet been paid. You can mark this as paid later.

    2. Clicking 'Create and mark as paid' if they payout has been paid

  8. Once the payout is created, a few things happen:

    1. The payout will be listed in either 'Unpaid payouts' or 'Paid payouts'

    2. The payout will be visible to the Source Store in their Payouts tab in the Syncio app

    3. We'll send the Source Store an email to let them know a payout was created.

Manage payouts

After you've created a payout, you can manage it from the 'Payouts' tab in the Syncio app.

Delete an unpaid payout

Click on the 'Unpaid payouts' tab and select the store name to see any unpaid payouts.

Select the payout, and click 'Delete' to delete the payout. This will also remove the payout from the Source Store view and notify them via email.

Mark unpaid payout as paid

Click on the 'Unpaid payouts' tab and select the store name to see any unpaid payouts. Here, you can click into the payout and 'Mark as paid'.

When you make an update to the payment status:

  1. The update will be reflected in the Source Stores payout in their Syncio app

  2. We'll send the Source Store an email to let them know about the update

Check if a payout payment has been received

You can navigate to the 'paid payouts' tab to see if the Source Store has marked any payouts as 'Payment received'.

Comments, notes and events

Whilst managing a payout, you are also able to add a comment/ note to the payout. This will be visible to your source store partner.


They can also leave a message for you to check.

Important payout events such as when a payout has been marked as paid will also be recorded here too.

Order edits and updates that do sync

Payouts will sync the below order edits and updates that are made to the order in Shopify, to any payouts that have not been marked as paid.

  • Add/remove quantity to a line item

  • Add/remove line item from an order

These order edits and updates can be refreshed in unpaid Payouts from within the Payout view.

To refresh the orders in an unpaid payout, click 'Refresh' in the banner within the payout.

Order edits and updates that do not sync

Currently the below order edit or updates will not update the $ value in the Payouts add-on order, in both Payable Orders list and Unpaid Payouts.

  • Refund an order

  • Cancel an order

If you have an Unpaid Payout that includes an order that has since been refunded or cancelled that you want to exclude from the Payout, you can delete and recreate the payout.

Note that even though the $ value will not be updated, the Refund and Cancel order status will be visible in the order when its in the Payable Orders list, so you can exclude it from the Payout.

Did this answer your question?