Payouts is currently only available for Shopify accounts.
If you are connected to a Destination Store on Syncio that's using Payouts, they may choose to use the Payouts add-on feature to save time when it comes to calculating the commissions and revenue split.
Note: The destination store needs to activate the Payout add-on so they can start generating payouts to send to you. This feature is free for Source Stores!
The payout feature is meant as a recording/keeping track. Syncio does not touch payment; the payment itself doesn't get pushed to the Source store.
How payouts work for source stores accounts
We want source stores focus on what they do best, creating great products and fulfilling orders at top speed!
Syncio payouts collects and helps file invoices and payouts by store so all you need to do is to:
Review incoming payouts
Check if you've received payment from your destination store partners
Mark a payout as "payment received"
Done!
You will find any new Payouts in the "Open Payouts" tab on your Payouts page once the destination store creates one for you to review.
You can filter by:
Stores: useful if you want to check payouts for one account
Date range: find payouts for within a certain time period
Payment status: useful if you want to see only "paid" or "unpaid" payouts
The real-time Payment Statuses of payouts are set by your destination store partners.
For example if they have marked a payout as "Paid", this means the destination store has marked the payout has paid and you can check if you have received payment for this payout.
You can then mark these as "Payment received" when you receive the payment, to help keep track of payouts that have been settled.
Completed payouts can be viewed in the "Complete" tab
Viewing Payout Details
To check the payout details, click the "View Payout" button associated with the payout you want to view.
In this view, you can also see the Payout Settings that the Destination Store had chosen at the time that the payout was marked as 'Paid'.
See more details about what each setting means by going to Payout calculation and settings.
Add comments to a payout
You can also add comments to a Payout, which will be visible for the Destination Store on the payout.
The Destination Store can also leave a message for you to check.
Important payout events such as when a payout has been marked as paid will also be recorded here too.
View the settings the Destination Store has set
To view a more detailed breakdown of the Payout Settings for your connected Destination Store's, you can:
Click on 'Payout settings' in the top right corner of 'Payouts'
Click on the Destination Store that you want to see the settings for
You will be redirected to a view-only page for the settings that this Destination Store has chosen.
If you have any questions about the settings that have been chosen, you can reach out to the destination store.