Orders Add-on

All you need to know about the Orders Add-On

Claudia avatar
Written by Claudia
Updated over a week ago


Order Sync is an optional add-on to your Syncio Base Plan. With the Orders add-on, any orders containing synced products will appear in your Syncio Orders Tab and be available to Push to your Source store for fulfillment.

Available only on the Shopify integration

When the Source Store fulfills an order, Syncio will send the tracking and fulfillment status back to your store, so your customers always stay up to date.

Syncio does not select the fulfillment location, this will be assigned depending on the fulfillment location settings in the destination store.


For Order Sync to work, the following must be true.

  • Order must be PAID

  • Order must contain valid customer details (name, address)

  • Order value must be greater than $0.00

  • Order must contain at least one synced product (only synced products will be pushed).


  • Cannot pass through original shipping service details

  • Cannot pass through original shipping cost

  • Cannot pass through discount codes/ coupons

View and Push your Orders

At right side of each order, you will have the option to View Details. Click here to see the details of an order and Push items to the Source store. You will need to push items separately for orders containing products from more than one Source Store. Orders that have successfully been pushed will display Pushed under Push Status.

Automated or Manual Push

You can either manually push your orders when they come through, or Syncio can send them to you automatically. By default, your orders will be set to manual push. To enable automated push, click the toggle in the top right of the Orders Tab.

Order Push Settings

Via your Order Push Settings, you have the ability to choose what email is sent to the Source store via Email Contact Method and configurable Shipping Rate Rules.

Email Contact Method

You can push the order with the customer email, destination store admin email, or another email of your choosing. The email sent with the order will receive all updates from the Source store, including fulfillment and tracking notifications.

Shipping Rate Rules

By default, Syncio will push orders with $0 shipping fees. If you want to set rules for flat-rate shipping, you can do so via your Order Push Settings. If you have dynamic shipping prices, you can manually enter the shipping fee when you set orders up to push manually.

For the Source Store

If you are a Source Store, Destination Store orders that contain synced products from your store will show up in your Shopify Orders tab. They will be tagged with the name of the Destination Store and the Destination Store Order Number AND include a note with the same information.

When you add tracking and mark an order fulfilled, the tracking and fulfillment status will sync back to the Destination Store. ***Make sure to add the tracking before changing the fulfillment status.***

How to Add Order Sync

From the Syncio Homepage, click on Settings and the [Manage] button in Plan & Billing.

From there, toggle the Order add-on ON and click Next.

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