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Order Add-on conditions and limitations

Written by Rayman

Orders containing synced products can be automatically pushed to the Source Store for fulfillment.

Orders Add-on is currently available only on the Shopify integration

To enable Auto Drive, the Orders add-on must also be activated.

Important! Conditions before an order can be pushed.

  1. The order cannot be a draft order (paid and pending payment orders, can be pushed).

  2. Order must contain valid customer details (name, address)

  3. Order value must be greater than $0.00

  4. Order must contain at least one synced valid product (matching unique SKUs).

Orders Pushing Limitations

Currently, orders pushed to your store are subject to these limitations:

  • Cannot pass through original shipping service details

  • Cannot pass through original shipping cost (Automatic Only)

  • Cannot passthrough discount codes/ coupons

  • Available only on the Shopify integration

How is the tax handled?

Tax is not passed through with pushed orders. The pushed order includes the line items and the Subtotal amount. The tax amount and tax lines from the original order in the Destination Store are not transferred, and the pushed order in the Source Store shows no tax. The pushed order includes a "Tax setting" note under Additional details (Tax included or Tax excluded in item price(s)). This note is a label only, not a tax calculation.

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