What happens when an order is returned/restocked

Claudia avatar
Written by Claudia
Updated over a week ago

Returning and Refunding Products

Whenever you cancel/ refund an order. Syncio automatically adjusts the stock for the supplier.

However in the event where a product has been lost or a customer doesn't need to return a product. When you refund this customer in Shopify, ensure that the Restock option is not checked. This prevents the restock on the supplier's side.

Did this answer your question?