Syncio operates on three main rules with how inventory is synced up.

The conditions which trigger an automated inventory adjustment are as follows:

For the source store:

  • A manual inventory adjustment (can be from an inventory transfer).
  • An order is received.

For the destination store:

  • A paid order is received (Syncio can be updated to support pending payments on request).

If a sync is active and healthy then inventory quantities across all connected stores for synced products will match. 


Other conditions:

  • Updating a product attribute on the master source product (for example: updating the description, adding a new tag, deleting an image, etc).
  • Stock syncs both ways when a refund on a paid order is made.
  • Pending orders need to be marked as paid and then refunded before a reverse stock sync can be made.
  • Shopify Order Edits: see guide
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