Available for all integrations, with the exception of "A new order isn’t appearing on the Orders add on". Currently, Syncio add-ons are only integrated with Shopify.
Products are not syncing.
Cause: The most common cause for a product not syncing is when a product or variant SKU has been manually deleted or updated on either the source or destination store.
Different products and variants using duplicate SKUs will also break a sync. Syncio connects products using matching SKUs.
Solution: Update the SKUs in the Shopify admin so they match the Source store's exactly. The product is still connected in Syncio, only the variants with mismatched SKUs stopped updating, so you don't need to map it again. Click Resync next to the product to restart the sync.
If a product failed to sync instead, see I am trying to sync products but it keeps failing. What should I do?
Alternatively, if you don't need to preserve unique information for a non syncing destination store product:
Use the Unsync and Delete to remove it and then use the Sync Products Function to reimport it once the SKUs have been repaired on the source store.
Duplicate products have appeared on my store.
Cause: Using the Sync Products function when the products intended for syncing already exist on the destination store, but their SKUs or variant count don't match the source store's products.
Solution: Use the Unsync and Delete to remove the duplicates. When the duplicates are removed use the Map Products function to connect the existing products. Product and variant SKUs must be unique and matching, and the variant count must match.
Inventory doesn’t match across my stores.
Cause 1: The most common cause for a product not syncing is when a product or variant SKU has been manually deleted or updated on either the source or destination store.
Different products and variants using duplicate SKUs will also break a sync. Syncio connects products using matching SKUs.
Solution 1: Manually updating the SKUs in the Shopify admin to match and then in Syncio use the resync button next to the product to update the sync.
Alternatively, if you don't need to preserve unique information for a non syncing destination store product, use the Unsync and Delete to remove it and then use the Sync Products Function to reimport it once the SKUs have been repaired on the source store.
Cause 2: The source store may have created or updated an Inventory Location in Shopify that isn't selected for the connection in Syncio.
Solution 2: The source store needs to log into their Syncio app and select the Inventory Location for their destination stores. This can be done from Stores > the pencil icon on the connection > Edit inventory locations.
Syncing and Importing is slow
Cause: Depending on the size of a syncing task, the time it takes to fully import a group of products can vary.
Solution: The time an import takes depends on the number of variants and product images per product. The higher the variant and image count, the slower the import. Syncio's product import and creation engine is limited by the speed set by Shopify.
🌟 Sync in smaller batches – Try syncing 25 products at a time or use the single sync button. Let each batch finish before starting the next.
If your products still aren't importing contact Syncio support at: [email protected] to investigate.
A new order isn’t appearing on the Orders add on.
Cause: An order can only be pushed if it meets the following criteria. If any of these conditions aren't met then it will not appear in the Orders Module list of orders.
Contains at least one synced product.
Contains a customer's details (name, address).
Has an order value greater than 0
Solution: Cancel and recreate the order to meet the above conditions. Once marked as paid the order should appear in Syncio available for pushing.