Products are not syncing.

Cause: The most common cause for a product not syncing is when a product or variant SKU has been manually deleted or updated on either the source or destination store. 

Different products and variants with using duplicate SKUs will also break a sync. Syncio connects products using matching SKUs.

Solution:
Manually updating the SKUs in the Shopify admin to match and then in Syncio use either the Individual or Bulk Mapping Function to connect the problem products.

Alternatively If you don't need to preserve unique information for a non syncing destination store product. 

Use the Unsync and Delete to remove it and then use the Sync Products Function to reimport it once the SKUs have be repaired on the source store.

Duplicate products have appeared on my store.

Cause: Using the Sync Products function when the products intended for syncing already exist on the destination store.

Solution:
Use the Unsync and Delete to remove the duplicates. When the duplicates are removed use the Map Products function to connect the existing products. Product and variant SKUs must be unique and matching.

Inventory doesn’t match across my stores.

Cause 1: The most common cause for a product not syncing is when a product or variant SKU has been manually deleted or updated on either the source or destination store. 

Different products and variants with using duplicate SKUs will also break a sync. Syncio connects products using matching SKUs.

Solution 1: Manually updating the SKUs in the Shopify admin to match and then in Syncio use either the Individual or Bulk Mapping Function to connect the problem products.

Alternatively If you don't need to preserve unique information for a non syncing destination store product. 

Use the Unsync and Delete to remove it and then use the Sync Products Function to reimport it once the SKUs have be repaired on the source store. 

Cause 2: The source store may have created/ updated an Inventory Location using Shopify's new Inventory Locations Feature.

Solution 2: The source store needs to log into their Syncio app and allocate the new Inventory Location to a all destination stores. This can be done within the Destination Stores Tab in Syncio.

The Syncio staff will then need to upgrade your Syncio app to the new Inventory Location standard. Contact Syncio support at: support@syncio.co to arrange for the free Inventory Location upgrade.

Cause 3: Syncio adjusts inventory by paid orders in Shopify by default. Pending and Draft orders do not trigger an automated inventory adjustment.

Solution 3: The source store needs to log into their Syncio app and allocate the new Inventory Location

Syncing and Importing is slow

Cause: Depending on the size of a syncing task the time it task to fully import a group of products can vary. 

Solution: Typically an import of 500 products can take 25-30 minutes depending on the number of variants and product images per product. The higher the variant and image count, the slower the import. Syncio's product import and creation engine is limited by the speed set by Shopify.

If your products still aren't importing contact Syncio support at: support@syncio.co to investigate.

A new order isn’t appearing on the Orders Module.

Cause: An order can only be pushed if it meets the following criteria. If any of these conditions aren't met then it will not appear in the Orders Module list of orders.

  • Contains at least one synced product.
  • Contains a customer's details (name, address, email).
  • Is a paid order.
  • Has an order value greater than 0

Solution: Cancel and recreate the order to meet the above conditions. Once marked as paid the order should appear in Syncio available for pushing.

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