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Error when trying to connect Source & Destination stores
Error when trying to connect Source & Destination stores

Unable to connect source and destination stores

Claudia avatar
Written by Claudia
Updated over 7 months ago

Applies for all integrations.

If you’re using the same browser to log into all of the stores you are trying to sync, sometimes a session conflict occurs.

To avoid this, we ask you to copy the source store’s unique key somewhere and log out completely from this store.

Open your destination store, open Syncio and copy the source store’s unique key into ‘Source Stores’ -> ‘Connect to a source store using a Unique Key’ text field.

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