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Product Settings: Images and Videos
Product Settings: Images and Videos

Additional guidance on syncing images and videos with our Product Settings Add-on

Rayman avatar
Written by Rayman
Updated over a week ago

For a general overview for syncing other product fields, check out this Product settings add-on article.


1. Image best practices

Syncio's image sync function works well if images on the source store follow best practice for web images to support:

  1. Faster product page loading

  2. Improved Google SEO ranking

Best practices generally prescribe the following for images:

  • File size: under 200kb

  • Resolution: under 2000x2000 pixels

  • File format:

    • JPEG/ JPG files, is the recommended web standard for wide compatibility

      • Saving these at a level 5-8 strikes a good balance between quality and size

    • PNG files, should only be used for product images that require transparency.

      • Saving a regular photo/ product image in this format usually results in an unnecessarily large file.

How to optimise my source store images?

Shopify has a range of speed optimazation apps which can help compress your images to the right size. Here are some apps that have a high review rating:

  • Crush: Speed & Image Optimizer

  • Tapita SEO & Speed Optimizer

  • Tiny SEO Image optimize, Speed

Alternatively if you prefer to optimise images manually. Apps like Photoshop or GIMP can give you more control with optimising images.

Another alternative are free image optimisers such as:

  • TinyPNG

  • TinyJPG

Impact of introducing large images to the sync

Due to constraints with the Shopify API. Sending large files such as images over their network can cause issues.

🌟 Symptoms on the destination product can include:

  • Incomplete image sync

    • Missing images

      • Partial or full set

    • New images do not sync over

Currently Shopify allows online stores to upload images up to:

  • 5000 x 5000 pixels

  • up to 20 MB

Although Shopify allows for these uploads, these specifications far exceed industry best practices with ensuring images are optimised for fast webpage loading.

Generally having very large images works fine if this content is not shared or synced with other stores. But in the long run can cause impacts to:

  • Customer shopping experience--slow page loads.

  • Worse Google SEO ranking--page load speed is a consideration.

  • Issues with image sync--Syncio can only sync what Shopify allows over their network.

Impact of introducing videos to the sync

⚠️ If the source store products has videos, do not activate the Syncio image sync function.

Currently Syncio is unable to support syncing videos uploaded to Shopify products due to technical limitations. If videos are present, turning on the image sync function can cause problems with:

  • Shopify image media order

    • The videos will always take the 1st position after an image sync

  • Partial image sync

    • There is a chance of missing images

🌟 Our developers are actively working on a video sync update to address these conditions and eventually to support full video syncing across Shopify stores.

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