# Syncio Help Center

> Help center for Syncio

## Getting Started

- [Syncio Homepage \(Destination Store\)](https://help.syncio.co/en/articles/5596559-syncio-homepage-destination-store.md): Navigating the app, where to find settings.
- [Syncio Overview](https://help.syncio.co/en/articles/4813676-syncio-overview.md)
- [Quick Start](https://help.syncio.co/en/articles/6116999-quick-start.md): How do I get started?
- [Common Use Cases](https://help.syncio.co/en/articles/3837270-common-use-cases.md): One app, multiple configurations!
- [Syncio Free Plan - Freemium](https://help.syncio.co/en/articles/8277060-syncio-free-plan-freemium.md): What's included with the basic $0 Syncio Plan. First 25 products synced are free!
- [Universal Store](https://help.syncio.co/en/articles/9774644-universal-store.md): Become both a Source and Destination Store
- [Connecting to a store](https://help.syncio.co/en/articles/5596700-connecting-to-a-store.md): How to connect stores
- [Uninstall Syncio and Cancel or Pause Subscription](https://help.syncio.co/en/articles/4383322-uninstall-syncio-and-cancel-or-pause-subscription.md): Instructions on how to cancel and remove Syncio from your Shopify Store
- [Best Practices & Healthy Syncing](https://help.syncio.co/en/articles/3284137-best-practices-healthy-syncing.md): Seven steps to ensure your inventory syncs properly.
- [Improving Sync Performance \(Shopify\)](https://help.syncio.co/en/articles/4031411-improving-sync-performance-shopify.md): Tips to optimise your stock sync
- [Dropshipping - Destination Stores](https://help.syncio.co/en/articles/4396607-dropshipping-destination-stores.md): Information for Retailers who want to dropship
- [Dropshipping - Source Stores](https://help.syncio.co/en/articles/4396615-dropshipping-source-stores.md): Information for Suppliers, Vendors and Brands who want to dropship
- [Multilocations for Destination Stores](https://help.syncio.co/en/articles/5842693-multilocations-for-destination-stores.md): Guidance on Beta features for Multi-locations Syncing

## Syncing Products

- [How does the sync work?](https://help.syncio.co/en/articles/3796246-how-does-the-sync-work.md): What triggers a sync?
- [What is a 'replaced' product and what do I do with it?](https://help.syncio.co/en/articles/6958498-what-is-a-replaced-product-and-what-do-i-do-with-it.md): Syncio marks any outdated product to prevent oversell.
- [Syncing Products](https://help.syncio.co/en/articles/3285405-syncing-products.md): How to Sync and Import new products into your Destination Store
- [Unsyncing a Product](https://help.syncio.co/en/articles/3285456-unsyncing-a-product.md): When you want to break a sync between connected products.
- [Mapping Products](https://help.syncio.co/en/articles/3285429-mapping-products.md): How to Sync existing products between Source and Destination Stores.
- [Sync Shopify Order Edits](https://help.syncio.co/en/articles/3870352-sync-shopify-order-edits.md): Automatic syncing of order edits between Shopify stores
- [Synced Stock Buffer](https://help.syncio.co/en/articles/8462424-synced-stock-buffer.md): Set a reserve stock level to protect against oversell.
- [Instant Orders Update](https://help.syncio.co/en/articles/10521614-instant-orders-update.md): Starting February 6th, most Syncio stores will sync orders as they are created.

## Product Settings add-on \(Shopify only\)

- [Product Settings Add-on](https://help.syncio.co/en/articles/3704617-product-settings-add-on.md): Activation and Usage Guide
- [Product Settings: Images and Videos](https://help.syncio.co/en/articles/9202762-product-settings-images-and-videos.md): Additional guidance on syncing images and videos with our Product Settings Add-on
- [Sync Behaviours](https://help.syncio.co/en/articles/12216188-sync-behaviours.md): Product and sync management automations that'll save you time.
- [Can I sync SEO Shopify Metafields?](https://help.syncio.co/en/articles/5861028-can-i-sync-seo-shopify-metafields.md): Information about Syncing Metafields
- [Metafields Syncing Guide](https://help.syncio.co/en/articles/8418976-metafields-syncing-guide.md): How to sync custom product and variant fields between Shopify stores
- [Bulk product updates and resyncing](https://help.syncio.co/en/articles/10061823-bulk-product-updates-and-resyncing.md)

## Payouts \(Shopify only\)

- [Payouts Add-on - Source store side](https://help.syncio.co/en/articles/6402438-payouts-add-on-source-store-side.md): What you need about payouts issued by destination stores
- [Payouts Add-on - Destination store side](https://help.syncio.co/en/articles/6398970-payouts-add-on-destination-store-side.md): How to generate payouts?

## Metafields add-on \(Shopify only\)

- [Metafields Sync Update - Oct 2025](https://help.syncio.co/en/articles/10129730-metafields-sync-update-oct-2025.md): New look and convenient UI launched 🚀 !
- [Metafields Add-on](https://help.syncio.co/en/articles/11975385-metafields-add-on.md): Sync metafield definitions and values for products and variants
- [Metafield FAQs](https://help.syncio.co/en/articles/11978647-metafield-faqs.md): Common questions about syncing metafields

## Syncio Marketplace

- [Syncio Marketplace 101](https://help.syncio.co/en/articles/7975795-syncio-marketplace-101.md): Find the right retail or supplier partner and boost your sales
- [Using the Syncio Marketplace](https://help.syncio.co/en/articles/7975819-using-the-syncio-marketplace.md): Your passport to matching with the perfect business partner
- [Collaboration Tips \(Source Store\)](https://help.syncio.co/en/articles/7975903-collaboration-tips-source-store.md)
- [Collaboration Tips \(Destination Store\)](https://help.syncio.co/en/articles/7975904-collaboration-tips-destination-store.md): Cheat sheet for retailers using Syncio to sell products from suppliers and brands
- [Choose the best images for your marketplace profile](https://help.syncio.co/en/articles/11274712-choose-the-best-images-for-your-marketplace-profile.md): Store Profile – Photos Section Image Guidelines

## Syncio for Woo Commerce x Shopify

- [Install Syncio on your WordPress/ WooCommerce Store](https://help.syncio.co/en/articles/9754862-install-syncio-on-your-wordpress-woocommerce-store.md): Use the Syncio WooCommerce plug-in for the best in-app experience.
- [WooCommerce Overview](https://help.syncio.co/en/articles/7171444-woocommerce-overview.md)
- [How do I access my Syncio account? \(WooCommerce\)](https://help.syncio.co/en/articles/6864518-how-do-i-access-my-syncio-account-woocommerce.md): Links for Wordpress and WooCommerce customers to access Syncio
- [What is my WooCommerce URL?](https://help.syncio.co/en/articles/6855007-what-is-my-woocommerce-url.md): The correct URL format to verify your store's URL
- [Supported Features - Shopify x WooCommerce 2023 Q1 Edition](https://help.syncio.co/en/articles/4085788-supported-features-shopify-x-woocommerce-2023-q1-edition.md): More features to come!
- [Uninstalling Syncio \(WooCommerce\)](https://help.syncio.co/en/articles/6847138-uninstalling-syncio-woocommerce.md): Learn how to remove API keys for a WooCommerce / Wordpress account
- [Installation Guide \(WooCommerce\) - Old Method](https://help.syncio.co/en/articles/3788224-installation-guide-woocommerce-old-method.md): Install Syncio on your WordPress / WooCommerce stores to connect and sync with other Woo or Shopify stores
- [WooCommerce Supported Product Types](https://help.syncio.co/en/articles/6958447-woocommerce-supported-product-types.md): Check out the product types supported on Syncio
- [Products Setup Guide \(WooCommerce\)](https://help.syncio.co/en/articles/6854637-products-setup-guide-woocommerce.md): Tips for product creation and management
- [Updating your Syncio Plan \(WooCommerce\)](https://help.syncio.co/en/articles/6854660-updating-your-syncio-plan-woocommerce.md): Need to change your product limit to sync more products for your destination store?
- [Restoring Syncio API Keys \(WooCommerce\)](https://help.syncio.co/en/articles/6854515-restoring-syncio-api-keys-woocommerce.md): Revoked your Syncio API Keys? Here's how to to get a new one.

## FAQs

- [Can Syncio support bundle products?](https://help.syncio.co/en/articles/6519761-can-syncio-support-bundle-products.md): Integrations with apps such as Bundle App, Simple Bundle, in the Destination Store
- [Disconnecting Stores](https://help.syncio.co/en/articles/8988630-disconnecting-stores.md): What happens to synced products when a disconnection request is processed by Syncio
- [How long does it take to adjust inventory on the Source store after a sale?](https://help.syncio.co/en/articles/4662342-how-long-does-it-take-to-adjust-inventory-on-the-source-store-after-a-sale.md): Inventory adjustment timing
- [When does inventory update?](https://help.syncio.co/en/articles/4662280-when-does-inventory-update.md): Triggering inventory updates
- [I am trying to sync products but it keeps failing. What should I do?](https://help.syncio.co/en/articles/4662362-i-am-trying-to-sync-products-but-it-keeps-failing-what-should-i-do.md): Resolving a failed sync
- [Why is my inventory number incorrect?](https://help.syncio.co/en/articles/4662354-why-is-my-inventory-number-incorrect.md): Reasons your inventory may not match
- [Will I get an email notification for syncing existing products with the Bulk Mapper?](https://help.syncio.co/en/articles/4662295-will-i-get-an-email-notification-for-syncing-existing-products-with-the-bulk-mapper.md): Email notifications and bulk mapping
- [What should I do if my variants are not matching between my Source and Destination store?](https://help.syncio.co/en/articles/4662250-what-should-i-do-if-my-variants-are-not-matching-between-my-source-and-destination-store.md): Mismatched product variants
- [I don't want to sync all the variants from my Source store. What can I do?](https://help.syncio.co/en/articles/4662242-i-don-t-want-to-sync-all-the-variants-from-my-source-store-what-can-i-do.md): Removing a variant
- [What is copied over when I first sync a product from my Source to my Destination store?](https://help.syncio.co/en/articles/4642988-what-is-copied-over-when-i-first-sync-a-product-from-my-source-to-my-destination-store.md): Attributes and settings for first sync
- [How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?](https://help.syncio.co/en/articles/4642984-how-can-i-prevent-all-product-attributes-from-being-copied-over-when-i-sync-products-from-my-source-to-destination-store.md): Syncing product attributes
- [I already have the Source store products in my Destination store, do I still need to sync?](https://help.syncio.co/en/articles/4641954-i-already-have-the-source-store-products-in-my-destination-store-do-i-still-need-to-sync.md): Map vs Sync
- [Can I have new products sync automatically?](https://help.syncio.co/en/articles/4641941-can-i-have-new-products-sync-automatically.md): Continuous product sync
- [Can I hide some of my products that I do not want synced to a Destination store?](https://help.syncio.co/en/articles/4641917-can-i-hide-some-of-my-products-that-i-do-not-want-synced-to-a-destination-store.md): Prevent products from being available to Destination store
- [Do refunds update inventory?](https://help.syncio.co/en/articles/4641950-do-refunds-update-inventory.md): Refunds and Restocking
- [Multi-locations - 2026 Update](https://help.syncio.co/en/articles/15724222-multi-locations-2026-update.md): Use multi-locations to make more inventory available to connected stores.
- [How can I swap the store type?](https://help.syncio.co/en/articles/6057894-how-can-i-swap-the-store-type.md): What to do if you chose the wrong store type.
- [Can I change my store from a source store to a destination store?](https://help.syncio.co/en/articles/4662367-can-i-change-my-store-from-a-source-store-to-a-destination-store.md): Switching your store type
- [Does it matter which store is the Source Store vs. Destination Store?](https://help.syncio.co/en/articles/4662332-does-it-matter-which-store-is-the-source-store-vs-destination-store.md): Assigning your Source store
- [Will Syncio work with my POS?](https://help.syncio.co/en/articles/4642973-will-syncio-work-with-my-pos.md): POS, Local Pickup, and Syncio
- [How many stores can I sync?](https://help.syncio.co/en/articles/4662330-how-many-stores-can-i-sync.md): Connecting Source and Destination stores
- [Does the source have to download the app or can we integrate with an API key?](https://help.syncio.co/en/articles/4662324-does-the-source-have-to-download-the-app-or-can-we-integrate-with-an-api-key.md): Who needs the app?
- [Is there anything I can do to increase my API call limit?](https://help.syncio.co/en/articles/4662312-is-there-anything-i-can-do-to-increase-my-api-call-limit.md): Shopify API call limit
- [How does Syncio work when I have multiple inventory locations on the source store?](https://help.syncio.co/en/articles/4662246-how-does-syncio-work-when-i-have-multiple-inventory-locations-on-the-source-store.md): Multiple Inventory locations
- [Does Syncio support Local Pickup?](https://help.syncio.co/en/articles/4642987-does-syncio-support-local-pickup.md): Syncio x Local PIckup
- [Is My Store a Source or Destination Store?](https://help.syncio.co/en/articles/3284157-is-my-store-a-source-or-destination-store.md): Selecting store type
- [Am I a Source or a Destination store?](https://help.syncio.co/en/articles/4641734-am-i-a-source-or-a-destination-store.md): Definition of Source and Destination store
- [What platforms can Syncio work with?](https://help.syncio.co/en/articles/4662267-what-platforms-can-syncio-work-with.md)
- [Contact & Support](https://help.syncio.co/en/articles/5596769-contact-support.md): Have an issue or question about the app? Here's how to contact us and some tips for common issues.
- [Can I sync my Collection?](https://help.syncio.co/en/articles/4662316-can-i-sync-my-collection.md): Tags and syncing collections
- [Can I pause my subscription?](https://help.syncio.co/en/articles/4662360-can-i-pause-my-subscription.md): Cancelling and pausing Syncio
- [Who pays for Syncio?](https://help.syncio.co/en/articles/4641765-who-pays-for-syncio.md): Pricing for Source and Destination stores
- [How do I contact the Syncio team?](https://help.syncio.co/en/articles/4641750-how-do-i-contact-the-syncio-team.md): Get in touch with the team
- [Source Store Plan Overview](https://help.syncio.co/en/articles/10189658-source-store-plan-overview.md): Every month starts free, performance-based each month
- [Source Store plan examples](https://help.syncio.co/en/articles/10189672-source-store-plan-examples.md): Examples of how the Source Store plan works
- [Source Store Plan Overview - January 6 2025](https://help.syncio.co/en/articles/10203403-source-store-plan-overview-january-6-2025.md): For Shopify stores moving to the Source Store Plan in January 2025
- [Source Store plan overview - March 3 2025 \(WooCommerce\)](https://help.syncio.co/en/articles/10336710-source-store-plan-overview-march-3-2025-woocommerce.md): For existing WooCommerce stores moving to the Source Store Plan in March 2025

## Troubleshooting

- [Activity Center](https://help.syncio.co/en/articles/5596711-activity-center.md): My products are not syncing, where can I see what went wrong?
- [Automatic Product Clean Up](https://help.syncio.co/en/articles/6677516-automatic-product-clean-up.md)
- [Order Push Failed: Network Issue](https://help.syncio.co/en/articles/6677514-order-push-failed-network-issue.md)
- [Tracking Number not Synced](https://help.syncio.co/en/articles/6677517-tracking-number-not-synced.md)
- [Import Issue: Duplicate SKUs](https://help.syncio.co/en/articles/6677511-import-issue-duplicate-skus.md)
- [My products are not syncing](https://help.syncio.co/en/articles/4641975-my-products-are-not-syncing.md): Fixing product syncs
- [Repairing a Sync due to a SKU Mismatch and Missing SKU](https://help.syncio.co/en/articles/3523065-repairing-a-sync-due-to-a-sku-mismatch-and-missing-sku.md): Some ways to fix a sync
- [Troubleshooting](https://help.syncio.co/en/articles/3330115-troubleshooting.md): Common Issues and their Causes
- [My manual inventory adjustment did not sync back to my Source store](https://help.syncio.co/en/articles/4641922-my-manual-inventory-adjustment-did-not-sync-back-to-my-source-store.md): Inventory adjustments to Destination store
- [Error when trying to connect Source & Destination stores](https://help.syncio.co/en/articles/4641886-error-when-trying-to-connect-source-destination-stores.md): Unable to connect source and destination stores
- [Orders not Pushing](https://help.syncio.co/en/articles/5995931-orders-not-pushing.md): Common reasons why an order won't push
- [Warning and Failed Statuses when Syncing a Product](https://help.syncio.co/en/articles/5908396-warning-and-failed-statuses-when-syncing-a-product.md): What these statuses mean and how to resolve them